original article: http://blogs.zdnet.com/service-oriented/?p=2863
Being a chief information officer sounds glamorous, but is
not a cake job by any stretch. CIOs are at the epicenter of the
crossroads, cross currents, and crosswinds of all changes and
challenges sweeping today’s business. You have to be an insightful
visionary, able pragmatist, savvy value creator, and relentless cost
cutter all at the same time. And be thanked and cursed at the same time.
For anyone aspiring for the CIO’s job — or already in the hotseat — IBM recently released a new global study of more than 2,500 CIOs that points to the thinking of what it takes to be successful and of value to the business.
The study looked at the activities and priorities of CIOs
“high-growth” versus “low-growth” organizations, as defined by
2004–2007 profit before tax (PBT) growth for their organizations. Here
are some interesting contrasts — and it can be assumed that these
priorities shaped the overall businesses’ success, versus the other way
around (low-growth culture depressing more proactive CIO activity).
- To innovate, 64% of high-growth CIOs actively integrate business and IT across the organization, versus 33% of low-growth CIOs.
- To pursue corporate vision, 28% of high-growth
CIOs spend the greatest allocation of time and budget on new technology
and business initiatives, versus 15% of low-growth CIOs. (Note how this is a relatively small minority of CIOs, even in the high-growth case.) - In staying in maintenance mode, 40% of low-growth CIOs spend most of their time in core technology services, versus 23% of high-growth CIOs.
- To promote intra-IT collaboration, 53% of
high-growth CIOs actively use collaboration and partnering technology
within the IT organization, versus 33% of low-growth CIOs. - To promote enterprise-wide collaboration, 41% of high-growth CIOs used such technology for the entire organization, versus 22% of low-growth CIOs.
- To advance business intelligence, 58% of high-growth CIOs proactively craft data into actionable information, versus 36% of low-growth CIOs.
- To stimulate customer collaboration in the next
five years, 87% of high-growth CIOs expect to seek customers’ active
input and interaction, compared to 70% of low-growth CIOs. (Even the low-growthers are aboard with this one.) - To achieve enterprise standardization within five
years, 61% of high-growth CIOs expect to implement completely
standardized, low-cost business processes, versus 50% of low-growth
CIOs. (Low-growthers seem to be aboard here as well.)
The IBM study also finds that leveraging analytics to gain a
competitive advantage and improve business decision-making is now their
top priority. More than four out of five (83 percent) respondents
identified business intelligence and analytics – the ability to see
patterns in vast amounts of data and extract actionable insights – as
the way they will enhance their organizations’ competitiveness.
In addition, the IBM study also confirms that CIOs are necessarily
relentless about scrutinizing budgets and processes to trim the fat.
Across the entire sample, CIOs spend about 14 percent of their time
removing costs from the technology environment. The report puts it this
way:
To control costs, CIOs commonly view a central technology
organization as the future of their function. Centralized
infrastructures and processes enable shared services optimization that,
in turn, provides economies of scale. Three-fourths of all
CIOs—including those in both high-PBT growth and low-PBT growth
organizations—anticipate having a strongly centralized infrastructure
in five years.
Based on the collective wisdom IBM drew from these 2,500 CIOs, the
report provides 18 key actions that can have the greatest impact on an
organization’s success. (And perhaps put more in the “high-PBT growth”
column next time.)
1) Push business and technology integration
2) Champion innovation
3) Extend CIO influence
4) Enable the corporate vision
5) Make working together easy
6) Concentrate on core competencies
7) Make data “sing”
8) Reach customers in new ways
9) Enhance integration and transparency
10) Standardize to economize
11) Centralize the infrastructure
12) Keep cost reduction a top priority
13) Know the business
14) Get involved with business peers in non-IT projects
15) Present and measure IT in business terms
16) Cultivate truly extraordinary IT talent
17) Lead the IT forces
18) Enhance the data
Quote
The job duties of a CIO can include:
- Participating in an organization’s strategic business planning processes
- Setting overall technology direction and goals in support of business operations and strategic directions
- Delivering technology applications and infrastructure to support business operations
- Procuring and/or development of technology applications to support business operations
- Managing people
- Managing important vendor relationships
- Managing business operations
- Planning and managing substantial budgets
- Researching and staying abreast of the latest technology trends
- Researching and staying abreast of the latest industry trends
- Evaluating technology
- Attending business and technology conferences
As with any senior executive job, the CIO‘s job can be very demanding. Long hours, including evenings and weekends, and frequent travel, can be a normal part of the job.
CIO job skills
As a senior executive, a CIO is expected to have a broad and varied range of skills. These include:
- Effective communications skills
- Strategic thinking and planning skills
- Understanding business processes and operations
- Understanding business strategy
- Understanding technology trends and market forces
- Understanding how to apply technology to business processes, operations, and strategy
- Leadership and motivation skills
- Self-confidence
- Managerial skills
- Basic business skills and judgment
- Ability to assimilate and evaluate large amounts of information
- Decision making skills
- Negotiation skills
- Financial management skills
- Sales Skills
- Thorough knowledge of technology operations
- Technology proficiency
- Political skills
Career path for CIO
· Enter as a technical engineer or financial analyst
· Work on numerous projects, building in scope and value (ROI) over time
· Move to a project management, business analyst, or consulting role
· Build business-based knowledge (academic, on-the-job, etc.)
· Move into a management function (operational, business, account executive)
· Build relationships at the executive level, develop presentation and speaking skills, change mindset from operation-focused to strategy-focused
· Take a senior management position (VP, Executive VP)
· Think about getting an advanced degree (MBA, MS)
· Foster organizational relationships
Move to the CIO slot when available